Terms & Conditions - Updated 31/03/2021

DOVETRAIL MOBILITY LTD – Terms and Conditions

By using our website you agree to be bound the following terms and conditions:

By using our website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Dovetrail Mobility’s relationship with you in relation to this website.

The term ‘Dovetrail Mobility’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 7 St Johns Road Polegate, East Sussex, BN26 5BN. Our company registration number is 13063963.

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
All prices shown on our website are excluding VAT. You will be exempt from paying VAT if you are chronically sick or disabled.


Complaints

Our aim is always to provide our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by writing to Complaints 7 St Johns Road, Polegate,, East Sussex, BN265BN or email: ali@dovetrailmobility.com

Cancellation and Refund Policy

In accordance with the ‘Consumer Protection (Distance Selling) Regulations 2000’ Dovetrail Mobility LTD customers are entitled to a refund on goods purchased under the following circumstances:
a) If the customer was induced into buying the goods by misrepresentation.
b) If the goods have a fault about which they could not have known at the time of purchase.
c) If the goods are NOT of merchantable quality – a basic level and quality and performance that would be reasonable to expected – bearing in mind the price and the way the goods were described.
d) If the goods don’t do the job the customer was led to believe they would do.
e) If the goods don’t match the description given when ordered.
f) If the goods don’t match a sample shown when ordered.
g) A customer may also claim compensation for any loss or damage caused by faulty goods.
h) A customer may be offered a repair, an exchange or a credit note rather than a refund but this is at the customers discretion.
i) Under distance selling regulations the customer has the right to return the item within 14 days without giving reason and the customer has 14 days to return the goods once they’ve told you.

Delivery

Our distribution partners Healthcare Distribution provide a Nationwide and typically advise delivery with 5-7 working days.

Servicing & Warranty

All Mobility Scooter & Power Chair Products & Accessories are covered by a 12- month manufacturer warranty.

An additional warranty cover is included within the price of all mobility scooters & power chairs –This covers up to 3 x call outs in a 12-month period. Alternatively, you can opt for a 24-month warranty cover charged at a separate rate. Please enquire for more details.

Our Stairlift Partners are Acorn Stairlift. A copy of their Warranty and Terms & Conditions can be accessed HERE: https://www.acornstairlifts.co.uk/info/TCs

Our Insurance Partners are Mark Bates and a copy of their Terms & Conditions can be found HERE: https://markbatesltd.com/terms-service

Delivery

All our prices include UK delivery. Please note: Items to be delivered to KW, SA, PH30-39 & TR postcode are subject to a surcharge and are automatically calculated during check out.

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